Return Policy
We want you to be fully satisfied with your purchase. If you need to return an item, here’s what you need to know:
Return Timeframe: You have 30 days from the date of receipt to return most items.
Condition of Return:To be eligible for a return, items must be unused and in original packaging. We cannot accept returns on items that have been opened or used.
Non-Refundable Shipping: Shipping fees are non-refundable once the package has left our factory.
Non-Returnable Items:Thread, prewound bobbins, and Zoom Spout oil or precision oil pens cannot be returned.
How to Return: Contact Us: Please email info@nolting.com with your order number, any photos of the items, and a reason for the return. Our customer service team will be in touch with you as soon as possible to guide you through the return process.
Refunds: All returns will be refunded to the original payment method.
Damaged or Defective Products: If your item is damaged or defective, please contact us immediately at info@nolting.com. We will handle these cases on an individual basis.
Shipping Policy
We aim to get your products to you as quickly and safely as possible. Here are the details about our shipping process:
Shipping Timeframe:Orders typically arrive within 5-10 business days from the time of purchase. However, high-demand items may be out of stock, causing delays. Shipping times may also be longer during the holiday season or Nolting Open House Week due to increased order volume.
International Shipping: We offer international shipping. Please note that shipping times and costs may vary based on the destination.
Tracking Information: Once your order has been shipped, you’ll receive a tracking number. You can view the tracking on our website, and if you’d prefer, we can email it to you as well.
Delivery Issues:If an issue arises due to incorrect address provided by the customer, the item will need to be repurchased.
Nolting is not responsible for lost or stolen packages.
Privacy Policy
At Nolting, we are committed to protecting your privacy and ensuring that your personal information is used responsibly. This Privacy Policy outlines how we collect, use, store, and protect the information you provide to us when using our website and services.
1. Information We Collect
We collect various types of information to provide you with the best experience. The information we may collect includes:
Personal Information:When you make a purchase or create an account, we may collect your name, email address, shipping address, phone number, and payment information.
Non-Personal Information: We may collect non-personally identifiable information such as your browser type, device type, and browsing activity on our site to improve our services.
Cookies and Tracking: We use cookies to improve your browsing experience and understand how you interact with our website. These cookies help us provide personalized content, analyze site performance, and enhance your experience. You can control cookies through your browser settings.
2. How We Use Your Information
We use the information we collect for the following purposes:
Order Fulfillment: To process your orders, confirm your purchases, and deliver your items.
Customer Service: To respond to your inquiries, provide customer support, and resolve any issues you may have.
Marketing and Communication: To send you promotional emails, newsletters, or other communications about our products, services, and events (you can opt-out of these communications at any time).
Improvement of Services: To enhance our website and improve your experience by analyzing user behavior and feedback.
3. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with trusted partners who help us operate our website, process payments, and fulfill orders. These partners are required to keep your information confidential and secure.
Service Providers:We work with third-party service providers who assist in processing payments, shipping products, and delivering customer support.
Legal Compliance: We may disclose your information if required by law or to protect our rights, property, and safety, or the rights, property, and safety of others.
4. Data Security
We take reasonable precautions to protect your personal information from unauthorized access, alteration, or destruction. This includes implementing physical, electronic, and managerial procedures to safeguard and secure the information we collect. However, no data transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
5. Your Rights
You have the right to:
Access: Request a copy of the personal information we hold about you.
Correction: Request corrections to any incorrect or outdated information.
Deletion: Request that we delete your personal information (subject to applicable laws and retention requirements).
Opt-Out: Opt-out of receiving marketing communications from us at any time by clicking the unsubscribe link in our emails or contacting us directly.
6. Third-Party Links
Our website may contain links to third-party sites that are not operated or controlled by Nolting. This privacy policy applies only to Nolting's website, and we are not responsible for the privacy practices of other websites. We encourage you to review the privacy policies of any third-party sites you visit.
7. Changes to This Privacy Policy
We reserve the right to update or modify this privacy policy at any time. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
8. Contact Us
If you have any questions or concerns about our privacy policy or how we handle your personal information, please contact us at:
Email: info@nolting.com